Frequently asked Questions (FAQ’s)

Wheelchairs are available on board the ship. Guests should notify cruise ship staff, in case of a wheelchair requirement one day prior to sailing.

Guests are not permitted to smoke inside cabins. There are designated smoking spaces on board the cruise.

There are dedicated areas onboard the cruise ship for various meals and eating, however, guests are not allowed to eat inside the cabins.

There are two pools onboard, out of which one is dedicated for kids.

There are inter-connecting rooms within the interior and ocean view stateroom categories.

Packaged foods, snacks, or any other kind of tuck is not allowed on board.

All sailings have different embarkation timings. Guests will be notified of embarkation timings and other important details before sailing.

Depending upon the embarkation time, food facilities will be provided onboard.

Pets are not allowed on board.

Infants below 6 months are not allowed onboard.

Yes, you can carry baby food onboard

Any infant above 2 years of age is considered as a child. Extra beds are chargeable.

The Carrier cannot for health and safety reasons carry pregnant Guests of 24 weeks or more at the time of embarkation or any time during the sailing. The Carrier reserves the right to request a medical certificate at any stage of pregnancy and to refuse passage if the Carrier and/or the Master are not satisfied that the Guest will be safe during the passage

A boarding pass is a document provided to facilitate check-in, giving a guest permission to enter the port and to board the cruise ship. It identifies the guests name, the cruise number, and the date & scheduled time for departure.

Though there is no official dress code to be followed onboard, guests are encouraged to wear smart casuals around ship areas. Passengers must strictly wear swimsuits and trunks when using the pool. When out on the open sea, the evenings tend to get quite chilly, which is why it is recommended that guests bring along a sweater or a warm jacket.

All heavy baggage can be handed over to porterage and will be delivered to your cabin I hour after sailing. Porters will be there to assist however guests needs to carry their own luggage after scanning. Luggage Trolleys will also be available at the terminal.

Temperature checks & signed declarations by guests are mandatory,

Guest bedrooms and linens are sanitized & disinfected regularly,

Common public areas & touch points are sanitized & sterilized hourly.

Self-service in the dining areas is suspended, areas for recreation & entertainment facilities are sanitized pre & post usage.

Air filters & coils are checked and replaced as required to ensure healthy air quality in cabins.

24*7 medical centre onboard with an isolation room is available onboard

All our frontline crew members wear a protective gear and undergo regular temperature checks.

To ensure safety, the water is checked several times during the day.

Outside food and beverages is not allowed on board.

You cannot bring any item that is dangerous or illegal. Drugs, arms, guns, explosives, animals, and flammable items (E - Cigarette, Hookahs) fall into this category. So be sure you do not bring these. Outside liquor & food is not allowed. High voltage devices like hair irons, clothing Iron, electric kettle, hair dryers aren't allowed.

Guests are encouraged to limit their luggage quantity. Each Guest is permitted to carry luggage to a maximum of 3 bags per person, with the condition that each bag weighs less than 20 kgs, and total weight should not exceed 50 kgs. In the event of total weight of the baggage exceeding 50 kgs, excess baggage will be charged at the rate of Rs. 300 per kilogram.

We have a medical centre onboard, with a registered Doctor and nurses on board to take care of you. Please note that professional medical services are not provided for fee.

The guest is requested to report this issue to the reception counter and collect the duplicate key card. Charges may apply on the same.

USD & INR are accepted. ROE for USD will be considered as on date on board.

Yes, we do have shopping on board

Yes, Laundry services are available on board, on chargeable basis

You need to complete your web check-in using our website/mobile site/application and download your boarding pass. For domestic sailings along with your boarding pass please carry any original copy of government recognised identity proof from the following - Aadhaar Card, Passport, Driving License, Voter ID, Pan Card. For International Sailings you will need a Boarding Pass, Passport & Visa. In case of an infant for domestic travel please carry an original birth certificate. For International sailings, passport is mandatory.

The dedicated Jain Cuisine service whips up an array of authentic Jain dishes for Breakfast/Lunch & Dinner. All meals prepared with keeping the cultural values in mind.

SPA is one of the most recommended experiences onboard, you need to pay and avail these services.

To ensure a smooth disembarkation process, like check in & embarkation, times for disembarkation are also staggered. Guests will be advised provided allocated time to disembark. This will usually occur on the last full day of your cruise (the day before you're due to disembark). Disembarkation is normally completed within 3 hours of the ship’s arrival; however, this can vary. For this reason, if you have post cruise flights, we recommend your flight departs no earlier than 5 to 7 hours after your cruise is scheduled to arrive in port.

Yes, you can carry all kinds of generic & prescribed medicines. Please carry the prescription/medical file in case of any specific prescribed medicines.